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URGENT: Do not lose your coverage

Report changes to Medi-Cal

Once a year, Medi-Cal sends out a Redetermination package for you to complete. The redetermination package tells Medi-Cal if you still qualify. During the COVID-19 pandemic, Medi-Cal stopped the Redetermination process. As of April 1, 2023, the state has started Redeterminations again.

If you do not complete your Redetermination package when you receive it, you will lose your Medi-Cal coverage. How can you prevent this?

Tell Medi-Cal if you have moved in the last three years.

Medi-Cal members must report a change of address as soon as possible to their county’s Department of Social Services (DSS). Updating your contact information (like your mailing address, phone number and email) is very important so that you can continue receiving notices about Medi-Cal.

In order for you to return your Redetermination package and keep your CenCal Health coverage, you must make sure that Medi-Cal can reach you!

You can update your contact information with Medi-Cal one of these ways:

Create your online account today by going to your county’s website listed above and clicking the “create an account” option. For more information on correcting your contact information online, you can also visit KeepMediCalCoverage.org.

  • Call your local county’s DSS office.
    • The phone numbers and locations are at the bottom of this page.
  • Mail a letter to your local county’s DSS office.
    • The phone numbers and locations are at the bottom of this page.
  • Visit your local county’s DSS office.
    • The phone numbers and locations are at the bottom of this page.

What other changes should you report?

Other life changes must also be reported. This includes changes to your income, disability status and family size.

If you are unsure about a certain change, contact your county’s DSS office. They can help.

Why do I have to do this now?

During the COVID-19 pandemic, people with Medi-Cal were able to keep their coverage regardless of any life changes.

Beginning April 1, 2023, your county’s DSS will begin Redeterminations. When it’s your month to receive your Redetermination package, DSS must have your correct mailing address. Make sure you report any changes now; it may help you keep Medi-Cal coverage.

Medi-Cal offices near you (DSS offices)

Santa Barbara County offices:

1100 W. Laurel Ave Lompoc, CA 93436
Phone: (805) 737-7080
Fax: (805) 737-6047

Santa Barbara
234 Camino Del Remedio, Santa Barbara, CA 93110
Phone: (805) 681-4401
Fax: (805) 681-4402

Santa Maria
2125 S. Centerpointe Parkway, Santa Maria, CA 93455
Phone: (805) 346-7135
Fax: (805) 346-7196

Santa Maria
1444 S. Broadway, Santa Maria, CA 93454
Phone: (805) 614-1300
Fax: (805) 614-1529

  • If you live in Santa Barbara County, you can also call the Santa Barbara County Department of Social Services at
  • (844) 289-4682, or go online to secure.countyofsb.org/dss/octopus/en

San Luis Obispo County offices:

Arroyo Grande
1086 East Grand Avenue, Arroyo Grande, CA 93420
Phone: (805) 474-2000
Fax: (805) 474-2134

9630 El Camino Real, Atascadero, CA 93422
Phone: (805) 461-6000
Fax: (805) 461-6036

Morro Bay
600 Quintana Road, Morro Bay, CA 93442
Phone: (805) 772-6405
Fax: (805) 772-6409

681 West Tefft Street Suite 1, Nipomo, CA 93444
Phone: (805) 931-1800
Fax: (805) 931-1804

Paso Robles
406 Spring Street, Paso Robles, CA 93446
Phone: (805) 237-3110
Fax: (805) 237-3115

San Luis Obispo
3433 South Higuera, San Luis Obispo, CA 93401
Phone: (805) 781-1600
Fax: (805) 781-1361

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