2023-2025 Strategic Plan
Click the image below to download our complete 2023-2025 Strategic Plan:
Our Priorities:
Cultivate Community Partnerships
OBJECTIVE 1
Facilitate community collaboration to strengthen the health system
STRATEGIES
- Convene, educate and collaborate with community stakeholders on Medi-Cal reforms, changes and directions to enable coordinated action
- Align the CenCal Health Doorway to Health Foundation to advance quality and health equity for all and promote innovation
- Play a leading policy role as liaison, educator and advocate for local Medi-Cal and safety-net health care priorities at the local and statewide level
OBJECTIVE 2
Engage locally on health equity
STRATEGIES
- Embrace the role of convener, facilitator, and humble partner with other health providers, social service leaders and government agencies to promote health equity
- Solicit member, provider and community partner voices through meaningful engagement to improve customer experience
- Collect, analyze and share data on health disparities and the social determinants of health to propel community action
Advance Quality and Health Equity for All
OBJECTIVE 1
Exceed quality standards and expectations
STRATEGIES
- Expand quality strategies to be a top quality performer among Medi-Cal health plans
- Enhance the Quality and Equity Program by achieving NCQA accreditation
- Partner with our provider network to support targeted quality improvements
OBJECTIVE 2
Reduce health disparities in our populations
STRATEGIES
- Develop a health equity strategy
- Implement population health capabilities to identify and address health disparities among our Medi-Cal members
- Enhance insight into health disparities by expanding the collection and sharing of drivers of health indicators
Expand our Service Role and Reach
OBJECTIVE 1
Prepare to serve new members
STRATEGIES
- Prepare for a sustainable and integrated Medi-Cal and Medicare program serving dually-eligible members
- Explore local needs and market opportunities for Covered California and Medicare Advantage
- Facilitate Medi-Cal coverage expansions for newly eligible residents
OBJECTIVE 2
Develop new Medi-Cal programs and benefits
STRATEGIES
- Expand Enhanced Care Management, Community Supports and Community Health Workers programs responsive to local needs
- Invest in capacity to serve members through State-sponsored incentive programs
- Advocate to preserve and support local voice and decision-making
Organize for Impact and Effectiveness
OBJECTIVE 1
Advance organizational readiness to support strategy
STRATEGIES
- Develop planning and execution capabilities to advance organizational integration and coordination
- Achieve insight into organizational performance to target improvements
- Adapt processes through continuous improvement methodologies
OBJECTIVE 2
Foster employee growth and inclusion towards a diverse culture
STRATEGIES
- Develop a strategic human resources function and capabilities to meet future state requirements
- Evolve core competency requirements and performance management system
- Enhance employee training and development
OBJECTIVE 3
Leverage and adapt technology and analytics to enable transformation
STRATEGIES
- Evolve technology model to emphasize external partnerships, to meet business needs
- Develop advanced analytical insight to support the management and improvement of member care
- Advance health data exchange and interoperability solutions
OBJECTIVE 4
Ensure financial performance to support sustainability
STRATEGIES
- Develop strategic financial function to evaluate regional rates impact and interventions
- Evolve cost containment focus to manage member risk and needs
- Deploy targeted investment and incentive strategies