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Provider Training & Resources

We work together with our partners to help providers understand CenCal Health policies and procedures. These trainings are focused on supporting provider staff on a variety of subjects designed to enhance the quality of care and services our members receive.

Topics include updated guidelines, policies, new programs, and instruction on using our web tools which is designed to save you time and allow you to focus on running your practice and taking care of patients.

Please email or contact the Provider Services Department at (805) 562-1676 for questions, or additional training opportunities on topics that you would like presented.

CenCal Health conducts a variety of educational Provider Training courses on a variety of subjects for all provider types.  In-person seminars are held throughout both Santa Barbara and San Luis Obispo Counties, and webinars are available online. These educational events focus on supporting provider staff on a variety of subjects designed to enhance the quality of care and service our members receive.

Doula 101 Overview Webinar
Click here to RSVP

The Department of Health Care Services (DHCS) added doula services as a covered benefit on January 1, 2023. Services include personal support to individuals and families throughout pregnancy and one year postpartum. This includes emotional and physical support provided during pregnancy, labor, birth, and the postpartum period, as well as support for and after miscarriage and abortion.

DHCS added doulas as a Medi-Cal benefit to help prevent perinatal complications and improve health outcomes for birthing parents and infants.

Who should attend?  All Santa Barbara and San Luis Obispo County doula providers interested in learning more about this benefit for Medi-Cal beneficiaries, and who are interested in contracting with CenCal Health.

Join us on April 16 at 12:00 p.m. and click here to register for your virtual seat today!

PCP Behavioral Health & Mental Health Benefit Webinar
Click here to RSVP

CenCal Health covers screening members for alcohol use and providing brief behavioral interventions at primary healthcare.  Members with primary Medi-Cal Insurance who meet DSM V criteria for substance use disorder must be referred to County Alcohol and Drug Services for appropriate out-patient and residential treatment services. Members with primary Medicare Insurance who meet DSM V criteria for substance use disorders must be referred to appropriate resources that accept Medicare. 

Please join our Behavioral Health team to learn more about the Mental Health, Substance Use, and Behavioral Health Treatment benefits.  During this webinar we will be sharing the many different screening resources and documentation requirements, how to refer a member for services, and billing procedure codes a PCP may use when billing for specific screenings. 

Who should attend?  All participating PCPs and their authorization, and billing staff are encouraged to attend this training.

Join us on April 25 at 12:00 p.m. and click here to register for your virtual seat today!

PCP Quality Care Incentive Program In-Person Workshops
Click here to RSVP

Join CenCal Health during one of two in-person training seminars in Santa Barbara, and Santa Maria to learn more about our Quality Care Incentive Program (QCIP), and to learn from your peers!  This program identifies members who are due for clinically recommended services to help Primary Care Providers continue providing high quality health care for members.  

During this event we will focus on: 

  • Performance and Financial Reporting Resources
  • Overview of Categories of Care
  • Quality Measure Overview
  • Provider Portal QCIP Program Demo
  • Breakout Sessions: Best Practices and Peer Collaboration

All QCIP participating PCPs and their quality improvement, billing and finance staff are encouraged to attend this training. 

 Join us on Tuesday, April 30 in Santa Maria or on Thursday, May 2 in Santa Barbara  at 11:30 a.m.  Click here to register for you seat today! We kindly ask that you RSVP by Friday, April 19, 2024.

The Santa Barbara County Consortium for Continuing Medical Education is accredited by the California Medical Association (CMA) to provide continuing medical education for physicians.  

The Santa Barbara County Consortium for Continuing Medical Education designates this activity for a maximum of 1 AMA PRA Category 1 Credit(s). Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Medi-Cal for Kids & Teens EPSDT Training

Federal law enacted in 1967 established Early and Periodic Screening, Diagnostic and Treatment (EPSDT), which guarantees all medically necessary services to children and youth under age 21 enrolled in Medi-Cal. As of 2023, California refers to EPSDT as Medi-Cal for Kids & Teens

In 2019, the California State Auditor released a report highlighting the low rates of children’s preventive health services in Medi-Cal. A follow-up audit in 2022 underscored that millions of Medi-Cal-enrolled children are still not receiving preventive services. In response, the Department of Health Care Services (DHCS) committed to developing a standardized provider training on Medi-Cal for Kids & Teens.

CenCal Health, as a licensed health care services plan, is mandated by California’s Department of Health Care Services (DHCS) and the Federal Centers for Medicare and Medicaid Services (CMS) to ensure providers and delegated entities are meeting the unique and diverse needs of all members.

Providers must attest for themselves and their employees who completed the training, please click here and complete the attestation form. This form should be emailed to for completion.

CalAIM is a long-term initiative created by the California Department of Health Care Services (DHCS) to transform and strengthen Medi-Cal. The mission of CalAIM is to offer Californians a more equitable, coordinated, and person-centered approach to maximize their health and life trajectory.

With CalAIM, the holistic health needs of members are prioritized through prevention and whole-person care. Whole-person care means members with complex needs have access to novel services that extend beyond traditional healthcare settings. These services aim to provide comprehensive care and achieve better health outcomes for members whose wellness is impacted by complex social factors, including homelessness, behavioral health, care needs for older adults, transitioning from incarceration, and more.

DHCS ACEs Aware Training

A consensus of scientific research demonstrates that cumulative adversity, especially when experienced during childhood development, is a root cause of some of the most harmful, persistent, and expensive health challenges facing our nation. California is leading the way by training and providing payment to Medi-Cal providers for ACE screenings to significantly improve health and well-being across the state’s communities.  If you are interested in adding this service to your practice, please attend the ACEs Aware training and attest to completing the training for trauma and trauma-informed care

ACEs and Resilience Training

The Pediatric Resiliency Collaborative (PeRC) provides Adverse Childhood Experiences (ACEs) and resilience training for pediatric providers and clinic staff. The PeRC Training Portal offers free virtual training for Continuing Medical Education (CME) credit. Learn more about available training here.


Questions or suggestions on future topics?

Please contact the Provider Services Education Specialist at  We always appreciate provider questions and try to deliver current information and materials.