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Provider Training & Resources

We work together with our partners to help providers understand CenCal Health policies and procedures. These trainings are focused on supporting provider staff on a variety of subjects designed to enhance the quality of care and services our members receive.

Topics include updated guidelines, policies, new programs, and instruction on using our web tools which is designed to save you time and allow you to focus on running your practice and taking care of patients.

Please email or contact the Provider Services Department at (805) 562-1676 for questions, or additional training opportunities on topics that you would like presented.

CenCal Health conducts a variety of educational Provider Training courses on a variety of subjects for all provider types.  In-person seminars are held throughout both Santa Barbara and San Luis Obispo Counties, and webinars are available online. These educational events focus on supporting provider staff on a variety of subjects designed to enhance the quality of care and service our members receive.

DHCS ACEs Aware Training

A consensus of scientific research demonstrates that cumulative adversity, especially when experienced during childhood development, is a root cause of some of the most harmful, persistent, and expensive health challenges facing our nation. California is leading the way by training and providing payment to Medi-Cal providers for ACE screenings to significantly improve health and well-being across the state’s communities.  If you are interested in adding this service to your practice, please attend the ACEs Aware training and attest to completing the training for trauma and trauma-informed care

ACEs and Resilience Training

The Pediatric Resiliency Collaborative (PeRC) provides Adverse Childhood Experiences (ACEs) and resilience training for pediatric providers and clinic staff. The PeRC Training Portal offers free virtual training for Continuing Medical Education (CME) credit. Learn more about available training here.

CenCal Health CalAIM Whole-Person Care Webinar

CalAIM is a long-term initiative created by the California Department of Health Care Services (DHCS) to transform and strengthen Medi-Cal. The mission of CalAIM is to offer Californians a more equitable, coordinated, and person-centered approach to maximize their health and life trajectory.

With CalAIM, the holistic health needs of members are prioritized through prevention and whole-person care. Whole-person care means members with complex needs have access to novel services that extend beyond traditional healthcare settings. These services aim to provide comprehensive care and achieve better health outcomes for members whose wellness is impacted by complex social factors, including homelessness, behavioral health, care needs for older adults, transitioning from incarceration, and more.

Cultural Competency & Health Literacy Webinar

Enhanced communication between providers, staff and patients is essential to effectively provide quality care in a culturally sensitive manner. CenCal Health advocates for quality care for all members, regardless of how they may identify. To further that goal, CenCal Health provides Cultural Competency and Health Literacy tools to improve provider-patient communication.

During this training we will review best practices in the following areas:

  • Interacting with diverse patients in a clinical setting
  • Communicating across language barriers
  • Understanding patients from various cultural backgrounds
  • Accessing Language Interpreter Services & Cancelling Interpreter Services
  • Examining alternative approaches and areas of teaching emphasis that will better inform best practices for practitioners and learners

Please join us on November 16, 2023 at 2:00p.m. for a Cultural Competency and Health Literacy training today!


The Santa Barbara County Consortium for Continuing Medical Education is accredited by the California Medical Association (CMA) to provide continuing medical education for physicians.
The Santa Barbara County Consortium for Continuing Medical Education designates this activity for a maximum of 1 AMA PRA Category 1 Credit(s). Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Substance Use Disorder(SUD) and the Justice System Webinar Symposiums

Aspart of the Medication Assisted Treatment (MAT) Expansion Project in Jails andDrug Courts Learning Collaborative, Health Management Associates (HMA) isoffering foundational training to the CenCal Health provider network to buildcapacity to address the needs of the justice-involved population through our ECMpopulations of focus going LIVE January 1, 2024.
This series of six (6), 90-minute trainings from 12:30 p.m. – 2:00p.m. will provide information on the latest evidence-based best practices forSUD care and the justice system.

Learning Objectives & Webinar Dates:

  • November 28, 2023 – Webinar 1: Substance Use Disorder 101:Neurobiology, Recovery Systems and MAT
  • December 14, 2023 – Webinar 2: Substance Use Disorder and theJustice System
  • January 4, 2024 – Webinar 3: Stigma, Trauma Informed Care (TIC)and Harm Reduction
  • January 18, 2024 – Webinar 4: Special Populations with SUD in theJustice System
  • February 1, 2024 – Webinar 5: Co-occurring Disorders and theCriminal Justice System
  • February 15, 2024 – Webinar 6: The Importance of Transitions forPersons in the Justice System


Questions or suggestions on future topics?

Please contact the Provider Services Education Specialist at  We always appreciate provider questions and try to deliver current information and materials.